In January 2025, Anthropic announced that it is partnering with ride-hailing app Lyft to incorporate Claude’s capabilities into, “customer-first, AI-powered Lyft products,” like the company ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

Last week, Lyft said it was joining forces with the artificial-intelligence company Anthropic, and said it had incorporated Anthropic's AI assistant Claude into customer-support services.

Lyft is using Anthropic's AI model Claude for its customer service operations already and has witnessed an 87% cut in the average resolution time. "Lyft is using Claude to both reimagine the ...