A friend recently asked me a question about her phone company’s directory assistance service. “Don’t get me started,” I groaned, and then couldn’t keep my mouth shut. Here’s my rant: We’re paying more ...

Name, address and a free phone call? Dialing 411 may never be the same again. Beginning sometime Friday or Monday, San Francisco-based upstart UpSnap says, it will launch a 411 service for cell phones ...

Google has introduced the latest in its line of services designed to make it easier for us to find information we need—when not in front of a computer. The project, officially called Google Voice ...

The massive success of Jingle’s 800-Free-411 service, which allows people to get 411 information without the outrageous fees charged by cell phone carriers and other telephone companies (up to $3.50 ...

Call your business's local phone service provider. You can locate the customer service phone number for your provider on your business phone bill. Verify your authorization to make changes to your ...

Google and Microsoft are now both offering free versions of dial in 411 services, providing directions to and phone numbers of tons of destinations across the United States. Google's service is called ...

Free text-messaging services allow callers to use their cellphone to send a text message with the name of a business, city and state to a special code, and receive a return message containing the ...

A telephone switchboard and its operator in 1935. (Source: Library of Congress) During his 77 years, Dennis Hall has seen a lot of changes in rural communications. More than that, he’s lived those ...