In the early 2000s, we saw a revolution in the way people used mobile phones. First, Nokia, Microsoft and Research-In-Motion popularized the use of smartphone among business users. Then, Apple ’s ...

This is a preview. Log in through your library . Abstract An algorithm is developed to rapidly compute approximations for all the standard steady-state performance measures in the basic call-center ...

Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one’s right for your business. Answering services and call center services both ...

A retailer’s ability to resolve customers’ problems effectively continues to be a business basic. Both call centers and contact centers (and there are significant differences between the two) operate ...