As IT services have become an integral means of conducting business and governing, user expectations for availability, reliability and stability increase. The IT Infrastructure Library (ITIL) ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

AI success depends on whether enterprise data is ready, reachable, and close enough to the workloads that need it. In this eSpeaks episode, Dell Technologies’ Vrashank Jain explains why fragmented ...

The Art of Service has just released the latest version of its popular Configuration Management Toolkit, fully aligned with ITIL best practice IT Service Management. The Art of Service, the leading ...

David Cannon, IT service management practice principal at HP and co-author of the Service Operation book in ITIL v3, says that to the extent v2 talked at all about return on investment, it was always ...

Network management is a complex topic. In today's diverse networking infrastructure, the network has to handle more instances of unified communications, video, and virtualization. The role of the ...

If you’ve embraced the IT Infrastructure Library best practices framework but haven’t yet touched Version 3, you’re not alone. Three years since becoming available, ITIL v3 adoption within the ...