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FRANKLIN, Mass.--(BUSINESS WIRE)--Interactions LLC, a leader in speech and natural language technology, today unveiled a series of innovations that will change the way companies approach customer care ...

NEW YORK--(BUSINESS WIRE)--Emplifi, a leading customer engagement platform, today announced ten new AI-powered solutions designed to help social media marketing and customer care teams increase ...

Corporate investment in artificial intelligence-powered customer care solutions has nearly doubled in the past 12 months alone, according to a recent study by customer experience consulting firm COPC ...

When it comes to enterprise customer care, machine learning enables virtual assistant solutions to automate tasks that used to require a live agent: password resets ...

To view the multimedia assets associated with this release, please click: http://www.multivu.com/players/English/7330551-contact-solutions-latest-version-of-mobile ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Nokia Motive Service Management Platform (SMP) 7.0 and Motive Care Analytics (CAL) 2.0 use machine-learning algorithms developed by Nokia Bell labs – advanced capabilities that give computers the ...

Convergys Corp. has announced the worldwide availability of Smart CIS Solutions, next-generation billing and customer care solutions for the utility and energy markets. . Key benefits of the Convergys ...

The past few years have tested the flexibility and resiliency of the insurance industry, and many other businesses, to overcome significant obstacles. This year is no different. We’re facing ...

Regardless of your business’s age, location, size or industry, your customer care style is perhaps the most important indicator of your long-term success. That might seem like a big statement; after ...