A confidential Amazon document outlined Amazon's plans to monitor their customer service employees to catch potential data breachers.

Shot of call center operators working in the office. Call center agent working with his colleagues in modern office. Smiling handsome businessman working in call center. Customer experience is ...

Leaders are focusing more on prompting AI than engaging staff, which reduces employees to executors and stifles the curiosity that fuels innovation and engagement. A widespread 'trust recession' is ...

Have you ever found yourself thinking a server, salesperson or customer service employee was especially attractive, and wondered if that changed the way you felt about the interaction or even the ...

Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70% of shoppers say just two negative experiences can irreparably damage their ...

Conway Corp was recognized for excellence in customer service and leadership when several employees were awarded Customer Service Excellence (CSE) Awards during the 2025 Mid-America Cable ...

NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...

SAN FRANCISCO, Oct. 27, 2025 /PRNewswire/ -- Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk ...