ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

The FCC has proposed a rule aimed at bringing contact centers back into the U.S., causing some companies to weigh the pros ...

Customer service has traditionally been viewed as a cost center for businesses. It's often seen as a necessary expense that only adds a little value to the bottom line. But customer experience is ...

Embrace AI as a customer service tool. Despite developing at a rapid and unwieldy pace, customer service chatbots can effectively enhance your CS operations. Choose the best type of AI for your ...

The New York State Public Service Commission (PSC) released an audit recommending improvements to National Grid's operations, ...

I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four different software tools (the actual ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, and AI integration.