Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Since 86% of customers are willing to pay more for a better customer experience, your primary responsibility as a customer service representative is to provide excellent customer support, ensuring ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

A special event with its stunning decor and smoothly running program is actually the end product of a great deal of work by a true professional. An event coordinator takes pride in the delivery of ...

Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...

In my younger years, I was only on my job as a nurse manager a short period of time when, one day, a staff nurse shoved the phone receiver in my face and, disgusted, she said, “Here, you handle this ...

SAN FRANCISCO--(BUSINESS WIRE)--Upwork (Nasdaq: UPWK), the world’s work marketplace, today announced the 10 most in-demand skills for technology, marketing, and customer service independent talent on ...

Employees in England's labor pool with good customer skills are a rare breed across a broad reach of industries, according to the new "National Employers Skills Survey 2005: Main Report." The survey, ...

Samsung hosted its National Skills & Repair Competitions, celebrating the top Mobile Experience and Consumer Electronics ...

ABERDEEN PROVING GROUND, Md. -- A recent Havre de Grace High School graduate is learning customer service skills by working at Army Lodging's Swan Creek Inn. Colin Heffinger, 18, is one of several ...

GREEN TOWNSHIP, Ohio (WKRC) - Educators in a local school district are thinking outside the box to help teach students with special needs communication and customer service skills. The Johnny Bear’s ...