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In an era of dishy, tell-all books about the habits and sanctuaries of New York society – think “The Nanny Diaries” and “The Devil Wears Prada” – a memoir or thinly veiled novel has yet to emerge from ...

Like doormen, elevator operators tend to know a lot of about a building—and its residents. Being an elevator operator might seem a simple matter of up and down, but consider, for a moment, the morning ...

Darlene Lewis wears white gloves to her job in the third elevator to the right in the Young-Quinlan Building in downtown Minneapolis. Lewis has a smile for every passenger, many of whom are corporate ...