Designed to streamline ordering, self-service kiosks have inadvertently increased the workload for kitchen staff by generating larger and more customized orders, particularly during peak hours.

Average orders at kiosks are 8% higher at quick-service restaurants and 15% higher at fast-casual restaurants, according to Technomic, a food service research and consulting firm. Experts have several ...

Fast food chains are getting you to order more food — and you probably don’t even realize it. Major chains in the US are adding more digital order kiosks to their restaurants, and ultimately bringing ...

If you've been to a fast-food restaurant recently, you've probably noticed that self-service kiosks are beginning to replace human workers. But as you go to place your order and the lunch-rush crowd ...

Will restaurant workers who take customers’ orders one day become obsolete? Probably not, but the industry is moving toward a future in which more guests place orders on computer screens inside ...

California just raised the minimum wage for the state's fast food sector workers by $4 to $20. As if on cue, it raised a familiar refrain that those workers would be replaced by technology, such as ...

Mac Mart, the mac-and-cheese cafe, has left its Rittenhouse storefront location of nearly a decade in favor of a kiosk three ...