A recent Aberdeen Group study showed that best-in-class manufacturers — those that get products to market faster with the lowest change costs — build about half the number of physical prototypes than ...

Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization. For too many, improving customer experience ...

Whether you are designing or redesigning a course, consider collaborating with the Instructional Design team and other WMU faculty and instructors to: Examine ways to identify and address the needs of ...