MINNEAPOLIS--(BUSINESS WIRE)--Avtex is pleased to announce the inclusion of more than a dozen applications on the Genesys® AppFoundry – a dedicated customer experience marketplace. This includes a new ...

SAN ANTONIO--(BUSINESS WIRE)--HelpSocial, the #1 platform for integrating social media and messaging apps in the contact center, will demonstrate its integration with the Genesys Customer Experience ...

SAN FRANCISCO, Feb. 14, 2018 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is accelerating its worldwide cloud-based ...

SAN FRANCISCO and MONTREAL, April 6, 2017 /CNW/ -- Gestcom, an outsourced contact center provider, has deployed PureCloud by Genesys, a cloud-based customer engagement and employee collaboration ...

Genesys on Monday unveiled a new integration between its customer management solution, Genesys PureCloud, and Amazon Lex at the annual AWS re:Invent conference, ongoing in Las Vegas through Friday.

Forrester Consulting analysis revealed a composite organisation using the Genesys PureCloud platform can realise benefits totaling £ 3.6 million over three years, resulting in a ROI of 571 percent and ...

SAN FRANCISCO, Sept. 10, 2019 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, reports 70% of new customers selected cloud ...

SAN FRANCISCO, April 9, 2019 /PRNewswire/ -- Genesys® (www.genesys.com), a global leader in omnichannel customer experience and contact center solutions, is extending its integration with Google Cloud ...

SAN FRANCISCO and VANCOUVER, British Columbia, May 16, 2017 /CNW/ -- Vivonet, the industry leader in cloud-based hospitality solutions, has deployed PureCloud by Genesys™, a cloud-based customer ...

Genesys® (http://www.genesys.com/uk), the global leader in omnichannel customer experience and contact centre solutions, is accelerating its worldwide cloud-based ...