Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

Opinions expressed by Entrepreneur contributors are their own. Employees are an integral part of any organization. Employers should recognize this and work hard to take care of employee needs.

Advancements in service management platforms have grown rapidly in the past several years, and higher education IT teams now use a variety of tools that meet their needs, from homegrown solutions to ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

ManageEngine ServiceDesk Plus vs. Freshservice: Help Desk Leaders Face Off Keeping employees happy and engaged during a pandemic is difficult, but an effective help desk can be a key part of the ...

Identity-related system breaches are on the rise, and organizational help desks are emerging as a popular target for threat actors, according to a new report by RSA. The report, based on a global ...