There has been a lot of buzz both positive and negative about the new ISO KM Standard. It was mentioned at KMWorld 2018, the Henley Forum, and other international KM venues. When I first heard that ...

ISO 9000 is a set of international standards of quality management that have become increasingly popular for large and small companies alike. Adherence is accomplished through an application process ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...