Non-profit may not be best deal for Housing Authority, rivals say. When a lower-priced competitor lost out to the longtime insurance provider for the Luzerne County Housing Authority, it questioned ...

Customer loyalty is the key to survival in today’s marketplace. Retaining an existing customer is often more profitable than bringing in a new customer and provides a higher return on investment. Yet, ...

Insurance firms are being urged to take a leaf out of supermarkets books by rewarding their customer’s loyalty, following publication of a new survey highlighting consumer ignorance of insurance ...

It’s easy to assume that staying loyal to your bank or insurance provider means you’ll be rewarded for your consistency. After all, long-term relationships should come with perks, right? In reality, ...