IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...

IBM's internal deployment of Mac hardware has been a resounding success, the company announced this week, with rapid adoption and very little need for employee technical support. IBM took part in this ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a security ...

Deploying Macs to employees has helped IBM significantly reduce its IT staff and cut down on time and costs, the company’s VP of Workplace-as-a-Service Fletcher Previn explained at a recent talk ...

Sometimes just sending a text message is the most effective way to get in touch with someone, and doing it with a full-size keyboard can be far more comfortable than using your thumbs on your ...

* Dr. Internet columnist Steve Blass helps someone who forgot the admin password on their Mac. * Help Desk columnist Ron Nutter helps a user who is concerned about laptop security. Resetting passwords ...

After announcing the upcoming all-new modular Mac Pro and Pro Display XDR today, Apple has launched an AR tool to place both of the new products on your own desk with iPhone or iPad. The new modular ...