Netflix has quietly pulled the plug on its popular Twitter customer-help account after 13-plus years and more than 900,000 tweets, Variety has confirmed. A Netflix spokesperson told Variety that the ...

Edit your account settings or go straight to the password change page Netflix has responsive security features and helpful customer service to aid users in keeping accounts secure, even if it's just ...

We spend a lot of time taking technology companies to task for lousy customer service. If you don’t believe me, take a look at Mark Sullivan’s rant about ISPs, cable and phone companies. Or Ginny Mies ...

Overview: Most Netflix errors are temporary and can be resolved by restarting your device or refreshing your ...

Welcome to TNW Basics, a collection of tips, guides, and advice on how to easily get the most out of your gadgets, apps, and other stuff. I woke up this morning to a horrifying email from Netflix: my ...

Joan E. Solsman was CNET's senior media reporter, covering the intersection of entertainment and technology. She's reported from locations spanning from Disneyland to Serbian refugee camps, and she ...

Netflix makes subscription cancellations easy and hassle-free. Sirius XM’s cancellation process is complex and frustrating for many users. Customer service quality can signal game-changing differences ...