The banking watchdog has refused to award compensation to a $100,000 scam victim, saying banks have no obligation to monitor customers’ transactions for fraud and can’t be forced to beef up security ...

Pre-Christmas spending puts pressure on finances and people need to monitor their bank balances to avoid overdraft fees and costs, says Banking Ombudsman Nicola Sladden. "It’s important to watch your ...

Banking Ombudsman Nicola Sladden says scam complaints have increased 18 percent in the first quarter of this year, the first rise since late 2024.

A significant number of complaints over the past year related to property lending, says banking ombudsman Nicola Sladden. Photo / RNZ A borrower who was facing a forced sale of his home has received ...