Unless you're lucky enough to have access to a professional IT staff, you probably end up solving most of your own computer troubles. Heck, half the time I have to fix all of Rick's problems, too ...

Updated on: May 28, 2008 / 9:38 AM EDT / MoneyWatch Dan Roam has written a book about show-and-tell, and why it's all you need to solve pretty much any business problem.

Using tools without proper training for root-cause problem-solving: With growing knowledge of Lean project management, more people are becoming familiar with tools and techniques like "the five ...