In this CUBE Conversation, I’m joined by Gretchen Tinnerman, vice president and general manager of US Telco, Media & Entertainment and Technology at Kyndryl Holdings Inc., for a post-Mobile World ...

Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. Aug 29, 2024, 02:40pm EDT Imagine that one of your customers ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

Modern marketing faces a critical challenge: data fragmentation, leading to disconnected customer experiences and lost sales.

Customer data and customer experience can unlock both revenue gains and cost savings for companies. In fact, analytics and a customer-centric focus allows companies to “build customer loyalty, make ...

Building customer loyalty is hard enough in any business, but in cannabis, it can feel almost impossible. Despite rapid industry growth, cannabis brands struggle to cultivate long-term consumer ...