The rapid ascent of cloud computing has fundamentally reshaped IT landscapes across the globe. As organizations transition to cloud-based systems and services, the role of support engineering is ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Earlier this month Google told dozens of Cloud support staffs that their roles may be terminated. Affected employees have 60 days to find a new job at the company. This as-told-to essay is based on a ...

CAMP GRUBER, Okla. – Members of the 59th Forward Engineering Support Team – Advance (FEST-A) gathered here to exercise their emergency response capabilities and complete required certification ...

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It's not just Azure, though Azure support is a big culprit. So what can Microsoft do to fix it, and why is the answer AI? Microsoft Azure has been wildly successful. What started as a weird ...

FORT BLISS, Texas - A detachment of military engineers from the 82nd Engineer Support Company, 65th Engineer Battalion, based at Schofield Barracks, Hawaii, completed a month-long deployment to the ...

I’ll never forget when I saw a newly promoted engineer (let’s call him Joe) make a mistake in his first leadership role. It was his first time running a big meeting since his promotion, and Joe, who ...