I've been reading a new article called The Growing Pains of VoIP: Managing Customer Care. It's in this month's edition of Billing World and OSS Today magazine. When it comes to customer service, some ...
Fellow VoIP blogger Ted Wallingford has posted a tale of woe about the company I often refer to as "Comcash." Seems as though Ted's problems started almost a year after he installed Packet8 VoIP on ...
To streamline your implementation, get ready to tackle quality, network, security, and infrastructure challenges. Voice over IP is winning the telecommunications race. In fact, according to recent ...
Following up on our interest about consumer VoIP quality for BYOB (bring your own broadband) service, like those provided by Vonage, AT&T CallVantage and Skype, we decided to talk with some experts at ...
Spiceworks on MSN
VoIP and ghost call drops: Is it the ISP or your internal QoS?
Voice over Internet Protocol (VoIP) has transformed how businesses communicate: voice calls transmitted over broadband ...
Check Point Software Technologies has unveiled a new Open Performance Architecture it believes will offset network performance issues that deeper defences can cause in voice over Internet protocol ...
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