Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

What happens when you and your employee, friend, family or client speak over each other? Do you think it makes for a productive effort and effective meeting? It’s doubtful. More likely, the ...

Are you a good listener at work? You might think you are because you put away distractions, stay quiet, and nod your head when someone is talking to you. You might even repeat back your conversation ...

You've had the worst day of your life and you need to word-vomit all your feelings. Your dad won't pick up the phone. Shoot. Mom? Nope. Best friend? Nothing. Therapist? If you only had an appointment.

Are you hearing or listening? Do you have functioning ears? How effective is your hearing? Do you possess the skills to improve your hearing? These questions are intriguing, and it’s sometimes ...

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

The four love languages are ways to communicate the affection and care we have towards other people. Content creator Priscilla Zhou put forward a theory that, much like love languages, there are also ...

The holiday season is upon us and while many anticipate exciting and uplifting times ahead, some are steeling themselves for a period of sadness, and still others, for a mixed bag of encounters. The ...