When I first heard the term "Zapponian," I imagined a happy little alien who sends people shoes. My imagination wasn't too far off. Zappos, an online shoe and apparel shop, is a one-stop shop for ...

PITTSBURGH,None — Hackers got into a major retailer's computer system and may have compromised as many as 24 million Zappos.com accounts. E-mails are going out to customers asking them to change their ...

Today more than ever, customer service really matters. Technology is starting to replace many conventional human interactions, but is that a good thing? We all know robot customer service reps fall ...