Ulster Bank has managed to boost its net promoter score (NPS) by 10 points after turning to Salesforce by giving its relationship managers better access to customer information. The Irish bank also ...

I believe today’s customer journey has become too complex and nuanced than this measurement can handle on its own. The Fast Company Executive Board is a private, fee-based network of influential ...

SUNRISE, FL, USA, November 8, 2022 / EINPresswire.com / -- Today FeaturedCustomers published the Fall 2022 Net Promoter Score (NPS) Software Customer Success Report to give prospects better insight on ...

What is your net promoter score? Net promoter score (NPS) is a specific metric that assesses how likely it is for your customers to recommend your company or individual products to others. To ...

Net Promoter Score (NPS) has been a staple metric for executives for more than 20 years. Its effectiveness is in its simplicity: a simple one-to-10 scale of a customer’s likelihood to recommend, which ...

Since its introduction in Harvard Business Review, 16 years ago, the Net Promoter Score, or NPS, has become a foundational business metric. Based on a single question—On a scale of 0 to 10, how likely ...