Enterprise buyers want to be inspired by what AI systems might eventually do — but they also want an understanding of what’s ...

Millennials and Gen Z are among those most impacted by this lack of training, and they’re the most skeptical of the narrative ...

FranklinCovey’s findings reinforce recent studies from Cornerstone and Coursera. Cornerstone found that nearly 6 in 10 respondents said they had no effective path to AI upskilling, either because ...

The company is making the case that a service-first platform can own voice natively and do so in a way that is more ...

Zoom’s expanded MCP Server capabilities are available now and currently support Salesforce, Workday, ServiceNow and other ...

AI’s takeover of tasks people used to do is helping change the CX provider's pricing model away from seats and toward usage, ...

In 2025, generative and agentic AI-powered receptionists emerged as one way for businesses to present a more interactive, 24x7 presence for customers since these products can take limited, autonomous ...

Many vendors have tried and failed to take on Microsoft Office, but Zoom believes AI has opened a new window for enterprises ...

The question leaders need to ask is shifting from “Should we use AI?” to “How do we operationalize the AI use already ...

AI is one of the biggest reasons for data growth. While AI is trained on data, is also produces operational and synthetic ...