A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

A recent study by Stanford University offers a warning that therapy chatbots could pose a substantial safety risk to users ...

Tech giants including Amazon and Microsoft restructure their workforce as artificial intelligence transforms industries, ...

AI chatbots can sometimes offer straightforward but inaccurate answers, adding confusion to online chatter already filled ...

I found myself pouring my heart out, not to a human, but to a chatbot named Wysa on my phone. It nodded - virtually - asked ...

Visitors to the Idaho Division of Human Resources’s website can get quick answers from a new chatbot — powered by artificial ...

In a post to Musk’s social media platform X, xAI unveiled Grok for Government, “a suite of products that make our frontier models available to United States Government customers.” The deal marks a ...

Elon Musk’s artificial intelligence tool Grok has landed a $200 million government contract from the U.S. Department of Defense right off the heels of the chatbot’s antisemitic X rampage. Musk’s ...