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Conversational AI for Customer Service | IBM
Conversational AI for Customer Service | IBM
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Introducing Conversational Banking by Feddy, our virtual assistant. Now send money, pay bills, and more on a WhatsApp chat with Feddy. Know more about Feddy at https://www.federalbank.co.in/feddy #FederalBank #ConversationalBanking #BankingInnovation #Feddy | Federal Bank Ltd
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The idea of using conversational AI in customer service is super exciting and I think we’re going to see it utilised in lots more places. Where I always pause for a moment is stopping to work out what happens if the AI can’t facilitate what the customer wants and get stuck in a loop. If you think about banking sites and software platforms, usually when that happens there is an option to speak to a human. Now ordering coffee is a lot less complicated that solving a banking problem, but the compan
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